Help Center

Find answers to your questions
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    Who are you?

    Acen Trust, registered and regulated in New Zealand, is one of the world’s leading and most successful diversified investment holding companies delivering continuous and sustainable growth that increase long-term investor value.Click Here To View Our Registration.
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    Why should I use Acen Trust Limited to earn profits?

    With Acen Trust Limited, you can utilize the power of cfinancial trading in a simple and secure way, no matter where you are, in just a few clicks.
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    Who can invest with you?

    We accept members from all over the world, irrespective of their citizenship. Our services are available to any individual or legal entity in the world.
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    If I need help, how can I talk to someone?

    If you are facing an issue with any of our services and you do not find the solution in our FAQ section, please reach out to get in touch with our Customer Support Team.
    Here are the different options available to you:
    - Email us at
    - Send us a message via Contact Us
    Or reach us on Live Chat. We will be happy to answer your questions from Monday to Sunday!
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    How can I create an account?

    Opening an account with us is very easy and it will take less than a minute. You simply need to fill out the signup form located on the Registration Page.
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    Can I have more than one account?

    Each account must contain an individual email address and genuine personal data. We do not have restrictions on using the same IP address for more than one account. As long as you are able to meet the requirements (email address and genuine personal data), you can have as many accounts as you want.
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    I have lost my password, how can I recover it?

    Please use the Recover Password form and, your email address and follow the instructions to receive a new password.
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    How can I change my password?

    It is easy. Go to your Dashboard then:
    1. Click on “Settings” at main dashboard menu
    2. Go to the "Change Password" section
    Type in your new password in the specified inputs. This password must be at least 8 characters long, contain special characters and avoid common words.
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    How can I set my cryptocurrency addresses?

    Settings section in your dashboard will enable you to set / change your cryptocurrency addresses or PerfectMoney and Payeer accounts, which will be used in order to withdraw your funds.
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    What is the Two-Factor Authentication (2FA)?

    Two-factor Authentication (2FA) provides much stronger security compared to using only a username and a password.
    Please download the Google Authenticator app, Google Play, or App Store.
    2. Go to the "Change Password" section
    2FA uses your mobile phone to verify your account with an OTP (One-Time Password).
    2FA is strongly recommended at all times for your account security.
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    How to activate Two-Factor Authentication?

    First, you will need to download the Google Authenticator app. Then please follow these steps:
    - Flash the QR code shown on the "Security" section of your Acen Trust Limited account
    - You will get the 2FA code directly on your app
    - Enter the 2FA code on the specified input.
    Then the click on "Enable 2FA" button to activate the 2FA in your account.
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    How do I invest funds crypto using my account?

    Once you have created your account with Acen Trust Limited, you are able to make investment 24/7.
    1- Go to the “Make Investment” page.
    2- Pick up the payment method you would like to invest through.
    3- Choose your desired investment plan.
    4- Enter the amount you would like to invest and click the “Make Investment” button.
    5- You will be provided with an address to have your funds paid to.
    Your investment will activated after you send funds from your wallet to the specified address.
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    Which payment options do you accept?

    Our mission is to add the most possible payment methods and local currencies, so that investing is accessible for everyone with no effort.
    At the current time, you can invest using popular Cryptocurrencies including Bitcoin, Ethereum and BitcoinCash. In addition, to simplify the investment process, we accept funds directly in USD through PerfectMoney or Payeer.
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    What are my investment limits?

    You can start investing from 100 USD. The minimum allowed amount to invest is $100 and there is no maximum limitation.
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    How long does it take my invested funds to activate on my dashboard?

    Investments through cryptocurrencies like Bitcoin, will be activated on your account after 3 blockchain network confirmations. Perfectmoney and Payeer investments are activated immediately.
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    Can I release my money at any time?

    After 48 hours of the investment time, you will be able to be release your total invested money or a part of it.
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    Can I release only a part of my invested funds?

    Yes, you are able to release a part of your total invested money or the whole funds. Please note that if you release the whole funds of an investment, your investment will be terminated.
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    Do you charge any fees when I want to release my invested funds?

    No we don't.
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    Are there any amount limitations on withdrawal?

    The minimum withdrawal amount is $1.00 and there is no maximum limit. You can request as many withdrawals per day as you wish.
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    Do you reduce any fees for withdrawal requests?

    No, we do not reduce any fees on your withdrawal requests. Even All network transaction fees will be paid by Acen Trust Limited and investors do not need to pay for it.
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    How does the Acen Trust Limited referral program work?

    As a partner, if you refer investors to invest with Acen Trust Limited, you will be rewarded by a commission for each investment they make. Each of your referred investors have the potential to generate lifetime commissions.
    All Acen Trust Limited users who joined through your personal referral link will become your referrals and they will be counted as active referrals, if they make investment.
    Commission example:
    You invite one investor, who invests 1000 USD of Bitcoins on his Acen Trust Limited account. As a personal partner, you will earn 10% of this amount, which will be 100 USD worth of Bitcoin and it will be credited directly to the Bitcoin balance of your dashboard.
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    How do I get started with Acen Trust Limited referral Program?

    You can simply participate in Acen Trust Limited referral program by creating your account.
    You will be provided with a personal referral code link that can be utilized for endorsing our investment services while tracking referrals and commissions. The referral code link can be accessed from the “Referrals” section in your dashboard.
    You are able to share your personal referral link through your website or social media.
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    How can I receive my personal referral link?

    You can easily find your personal referral link on the “My Referrals” section of your account.
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    Should I have active investment to receive commissions?

    No, you are not obligated to make a deposit in order to participate in the referral program and earning commissions.
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    What is the regional representative program and what are the benefits to become a regional representative?

    As a representative, you will earn 12% fixed commission per investments made by your referred clients. You can apply to become a Acen Trust Limited's regional representative in your area by sending us your marketing plan - how do you plan to promote our platform. For more information and applying as a Acen Trust Limited representative, please send us an email to

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